Adhering to the FDCPA
The Fair Debt Collection Practices Act (FDCPA), enacted in 1977, is the cornerstone of ethical debt collection in the United States. We strictly follow its guidelines, including:
- Communicating only between 8:00 AM and 9:00 PM in the consumer’s time zone, unless consented otherwise.
- Protecting consumer privacy by avoiding third-party disclosures without explicit permission.
- Providing clear Mini-Miranda disclosures and Validation Notices within required timeframes.
- Halting collection efforts when disputes are raised, pending verification.
- Prohibiting harassment, false representations, or unfair practices.
Our AI Compliance Bot
Going beyond basic compliance, our AI-powered compliance bot monitors every communication in real-time. This innovative tool:
- Scans for FDCPA compliance, ensuring time and place restrictions are respected.
- Flags potential third-party disclosure risks before they occur.
- Verifies that all required disclosures (e.g., Mini-Miranda) are delivered accurately.
- Detects prohibited language or practices, such as harassment or misleading statements.
- Logs every interaction for audit trails, reinforcing transparency.
Comprehensive Compliance Management
Our Compliance Management System (CMS) integrates federal, state, and client-specific regulations into our workflow. We:
- Train our team extensively on FDCPA and intersecting laws like UDAAP.
- Conduct regular audits to identify and correct systemic errors.
- Adapt quickly to regulatory changes, such as the CFPB’s Regulation F updates.
- Maintain detailed documentation to support our strict liability responsibilities.
Your Trust, Our Responsibility
We understand the sensitivity of debt collection and the trust you place in us. Our proactive approach—combining human expertise with cutting-edge AI—ensures compliance is never an afterthought. Contact our sales team to learn how we can support your ARM needs while upholding the highest ethical standards.